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Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

by John P. Wilson Kogan Page
Pub Date:
12/2008
ISBN:
9780749450885
Format:
Hbk 336 pages

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres....

  • AU$94.00
  • NZ$99.13
Available in Approx 9 days
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