Results 1 to 15 of 17

Do the Web Write: Writing for and Marketing Your Website

by Dan Furman Self-Counsel Press
Pub Date:
02/2009
ISBN:
9781551808321
Format:
Pbk 180 pages

The hardest part of making a successful website isn’t “making” it—you can hire someone to do the design and coding. The hardest...

  • AU$32.99
  • NZ$33.03
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Crack the Code: Upgrade your customer experience, one conversation at a time

by Sally Earnshaw, Sean Spurgin and Steve Bent Harriman House
Pub Date:
08/2017
ISBN:
9781999715205
Format:
Pbk 226 pages

Customer experience is where it's at and human conversations are your most valuable code. This inspiring manual explains how to...

  • AU$34.99
  • NZ$39.12
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

by Sarah Cook Kogan Page
Pub Date:
05/2012
ISBN:
9780749465308
Format:
Pbk 208 pages

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations....

  • AU$76.00
  • NZ$77.39
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Scoring Points: How Tesco Continues to Win Customer Loyalty 2ed

by Clive Humby, Terry Hunt & Tim Phillips Kogan Page
Pub Date:
08/2008
ISBN:
9780749453381
Format:
Pb+ 304 pages

Scoring Points tells the dramatic story of how Tesco Clubcard was conceived, launched and developed. Clive Humby and Terry Hunt,...

  • AU$54.99
  • NZ$57.39
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Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

by John P. Wilson Kogan Page
Pub Date:
12/2008
ISBN:
9780749450885
Format:
Hbk 336 pages

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres....

  • AU$99.00
  • NZ$103.48
Available in Approx 9 days
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Network Is Your Customer: Five Strategies to Thrive in a Digital Age

by David Rogers Yale University Press
Pub Date:
11/2012
ISBN:
9780300188295
Format:
Pb+ 336 pages

  • AU$32.99
  • NZ$33.90
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Customer Care Excellence: How to Create an Effective Customer Focus 6ed

by Sarah Cook Kogan Page
Pub Date:
11/2010
ISBN:
9780749457051
Format:
Pbk 288 pages

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers...

  • AU$67.00
  • NZ$68.70
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Emotionomics: Leveraging Emotions for Business Success 2ed

by Dan Hill Kogan Page
Pub Date:
10/2010
ISBN:
9780749461898
Format:
Pbk 288 pages

'I believe that 'emotion' is where it's at' Tom Peters For far too long, emotions have been ignored in favour of rationality...

  • AU$42.99
  • NZ$45.21
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Lean Customer Engagement

by Shil Niyogi Sage Publications Pvt. Ltd
Pub Date:
10/2016
ISBN:
9789385985188
Format:
Pbk 204 pages

The book will serve as a guidebook to develop and grow successful businesses through an engaged customer base. 

  • AU$35.99
  • NZ$37.38
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Implementing Key Account Management: Designing Customer-Centric Processes for Mutual Growth

by Mark Davies, Sue Holt, Rodrigo Guesalaga and Javier Marcos Kogan Page
Pub Date:
08/2018
ISBN:
9780749482756
Format:
Pbk 256 pages

Implementing Key Account Management is a highly practical handbook that guides readers through the realities of rolling out a...

  • AU$76.00
  • NZ$75.65
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Innovation and Strategy

by Satish Jayachandran and Rajan Varadarajan Emerald Publishing Limited
Pub Date:
07/2018
ISBN:
9781787548299
Format:
Hbk 328 pages

This volume focuses on substantive issues in innovation, marketing strategy, and the nexus of innovation and marketing strate...

  • AU$159.00
  • NZ$162.61
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Customer Experience Innovation: How to Get a Lasting Market Edge

by Robert Dew and Cyrus Allen Emerald Publishing Limited
Pub Date:
08/2018
ISBN:
9781787547872
Format:
Hbk 210 pages

This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space...

  • AU$53.99
  • NZ$53.04
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Handbook of Field Marketing: A Complete Guide to Understanding and Outsourcing Face-to-Face Direct Marketing

by Alison Williams & Roddy Mullin Kogan Page
Pub Date:
06/2009
ISBN:
9780749456269
Format:
Pb+ 272 pages

If you are involved in field marketing, this is the book for you. Whether you are working within a company and seeking to employ...

  • AU$66.00
  • NZ$68.70
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Keeping Customers Happy

by Jacqueline Dunckel and Brian Taylor Self-Counsel Press
Pub Date:
03/1991
ISBN:
9780889087903
Format:
Pbk 5 pages

  • AU$17.99
  • NZ$17.38
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Customer Relationship Marketing 2ed

by Merlin Stone, Neil Woodcock & Liz Machtynger Kogan Page
Pub Date:
04/2000
ISBN:
9780749427009
Format:
Pbk 160 pages

Relationship marketing is considered by most major corporations to be one of the keys to unlocking the full power of e-commerce...

  • AU$41.99
  • NZ$43.47
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