The Second Edition of this text maintains a scholarly approach, providing students with an up-to-date understanding of both the theory and practice of social media marketing whilst taking a thorough refreshment of the cases, examples and the literature. The book offers a critical evaluation of the theoretical frameworks that can be used to explain and utilise social media, providing discussion questions and further reading throughout. Readers are invited to think about the different types of social media users and explore topics such as brand loyalty, co-creation, marketing strategy, measurement, mobile platforms, privacy and ethics. As well as tracing the emergence and trends of Web 2.0 and what they mean for marketing, the author also considers the future for social media marketing. The book is supported by real-life examples and case studies from a range of industries, companies and countries such as China, Canada, Sweden and Singapore. They include DHL (Germany), Dubai Foundation for Women and Children, Google (Taiwan), Addict Aide (France) Canada (opera Vancouver), Britain (British Tourism), Procter & Gamble (Global), Maggi (India), McDonalds (Global), eBags (US/Global), Vodafone (Romania). Online resources for this book are available here ?Suitable for Marketing, Advertising or Media students taking classes on social media or digital marketing at upper undergraduate, Masters or Doctoral level.
Part I: Understanding Actors in Social Media Marketing Chapter 1: Consumer Tribes and Communities Chapter 2: Users and Co-creation of Value Chapter 3: Brand and Anthropomorphic Marketing Part II: Understanding Platforms in Social Media Marketing Chapter 4: Traditional Social Media Platforms Chapter 5: Gaming and Hybrid Platforms Chapter 6: Mobile and Location-Based Platforms Part III: Understanding Content in Social Media Marketing Chapter 7: Persuasiveness Chapter 8: Engagement Chapter 9: Electronic Word of Mouth (eWOM) Part IV: Understanding Context in Social Media Marketing Chapter 10: Measurement, Metrics and Analytics Chapter 11: Cross-Cultural Aspects and Implications Chapter 12: Privacy, Ethical and Legal Issues Afterword: Where Next for Social Media Marketing?
Finally, a book on Social Media Marketing that will stretch the inquisitive minds of new generation of students. Addressed to digital natives, this book excels at providing frameworks they can apply to their innate understanding of the digital world. Help them analyse this world. Question it. Change it. That to me is a winning formula. Relevant, rigorous and reflective.
Stephan Dahl is a Senior Lecturer in Marketing at Hull University Business School in England and Adjunct Associate Professor at James Cook University in Australia.