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Systems Analysis and Design Fundamentals: A Business Process Redesign Approach

by Ned Kock SAGE Publications, Inc
Pub Date:
Pbk 336 pages
AU$166.00 NZ$170.43
Product Status: Available in Approx 14 days
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Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Key Features:

Breaks new ground in the teaching of systems analysis and design. This book introduces a new business process redesign–oriented approach to teaching systems analysis and design. It goes significantly beyond what one would normally find in similar texts in terms of business process redesign, as well as related emerging trends in business.
Offers a strong hands-on approach that is better aligned with what happens in the real world of organizations today than most traditional textbooks on the topic. The book is based on a retrospective analysis of dozens of real-world projects.
Identifies new and innovative business processes for organizations. Several mini-cases and one comprehensive case of an Italian restaurant chain comprehensively illustrate the methods and techniques discussed in the book.

Accompanied by High-Quality Ancillaries:
An accompanying CD contains a variety of additional materials, including PowerPoint slides covering key systems analysis and design concepts and techniques, generic syllabi, and annotated templates for course project reports. These materials are useful to instructors teaching systems analysis and design courses employing traditional as well as online delivery methods.

Preface / Acknowledgments / Chapter 1: Introduction / Part I: Emerging Trends in Business / Part I Case: The FBI's Virtual Case File / Chapter 2 Data, Information, and Knowledge Flow in Business Processes / Chapter 3: Return on Investment in Technology / Part II: Understanding Business Processes / Part II Case: DoD's Software Procurement From CSC / Chapter 4: The Past, Present, and Future of Business Process Redesign / Chapter 5: Business Process Modeling Approaches and Diagrams / Part III: Changing Business Processes / Part III Case: IBM Global Financing's Credit Issuance Process / Chapter 6: Selecting a Target for Successful Businesss Process Redesign / Chapter 7: Representing Information and Knowledge in Business Processes / Chapter 8: Redesigning Business Processes / Part IV: Technology-Based Business Process Implementation / Part IV Case: Investars, Inc.'s Outsourcing of Programming to Belarus / Chapter 9: Using IT to Enable New Process Designs / Chapter 10: Redesigning Little Italy Restaurants / Part V: Advanced Technology Issues / Part V Case: Denver International Airport's Baggage Handling System / Chapter 11: Database Design Concepts and Issues / Chapter 12: Object-Oriented Design Concepts and Issues / Chapter 13: Business Process Automation With ASP / Chapter 14: Conclusion / Appendix A: Complete ASP Code Examples / Appendix B: Answers to Review Questions / Bibliography / Index / About the Author

Ned Kock (Nereu Florencio Kock Jr.) is Associate Professor and Chairperson of the Department of MIS and Decision Science at Texas A&M International University. Ned has authored several books, and published in a number of journals.