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Workflow Management: Models, Methods, and Systems

by Wil Van Der Aalst and Kees van Hee
Pub Date:
Pbk 384 pages
AU$27.99 NZ$30.43
Product Status: Available in Approx 14 days
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This book offers a comprehensive introduction to workflow management, the management of business processes with information technology. By defining, analyzing, and redesigning an organization's resources and operations, workflow management systems ensure that the right information reaches the right person or computer application at the right time. The book provides a basic overview of workflow terminology and organization, as well as detailed coverage of workflow modeling with Petri nets. Because Petri nets make definitions easier to understand for nonexperts, they facilitate communication between designers and users. The book includes a chapter of case studies, review exercises, and a glossary.

Series Foreword vii

Acknowledgments xi

Introduction xiii

1 Organizing Workflows
Sample Chapter - Download PDF (575 KB) 1

2 Modeling Workflows 31

3 Management of Workflows 75

4 Analyzing Workflows 99

5 Functions and Architecture of Workflow Systems 145

6 Roadmap for Workflow System Development 211

7 Sagitta 2000 Case Study 243

Appendix A: Workflow Theory 267

Appendix B: Workflow Modeling Using UML 293

Solutions to Exercises 305

Glossary 345

Bibliography 359


Wil van der Aalst is Professor of Information Systems and Chair of the Information and Technology Department at Eindhoven University of Technology, the Netherlands.

Kees van Hee is Professor of Computing Science at Eindhoven University of Technology and Chairman of the Board of Deloitte & Touche Bakkenist.